Privacy Policy

Pup Ruckus is committed to providing quality services to our clients and safeguarding the privacy of our website visitors and service users.

This Privacy Policy outlines our ongoing obligations regarding how we collect, use, disclose, store, and manage your Personal Information in the course of our dog training services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the "Privacy Act"). You can find more information about the APPs on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is any information or opinion that identifies an individual. Examples of Personal Information we collect include:

  • Names

  • Addresses

  • Email addresses

  • Phone numbers

  • Emergency contact details

  • Information about your dog's history and behaviour

  • Details of other professionals working with you and your dog (e.g., veterinarians, veterinary behaviourists, concurrent or previous trainers)

We collect Personal Information through various methods, including:

  • Direct interactions (e.g., phone, email, website forms, social media, in-person consultations and classes)

  • Intake forms and behaviour assessments

  • Third parties such as veterinarians or referrals from other trainers

  • Publicly available sources

We collect your Personal Information primarily to:

  • Provide our dog training and behaviour consulting services

  • Communicate with you regarding bookings, training plans, and follow-ups

  • Share relevant details with other professionals working with your dog, with your consent

  • Improve our services

  • Maintain client records

  • Send marketing communications (you may opt out at any time)

Whenever we collect Personal Information, we aim to explain why we are collecting it and how it will be used.

Sensitive Information

Sensitive Information includes health details, emergency contacts, and injury reports relevant to dog training services.

We only use Sensitive Information:

  • For the primary purpose for which it was obtained

  • For directly related secondary purposes

  • With your consent

  • As required or authorised by law

For example, we may record information on any medical conditions that affect your ability to train your dog, allergies relevant to group training sessions, or previous injuries caused by your dog.

Third Parties

Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some circumstances, we may receive information from third parties such as your veterinarian, previous trainers, or veterinary behaviourists. If this occurs, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

  • To veterinary professionals or other trainers working with your dog

  • To service providers such as Google Drive, Square, and Acuity (for record-keeping and appointment scheduling)

  • To emergency services in case of an incident

  • To third parties where you have given consent

  • Where required or authorised by law

We do not sell or rent Personal Information to third parties for marketing purposes.

Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure. As a paperless organisation, we use secure digital storage and encryption processes.

When your Personal Information is no longer required for the purpose it was collected, we take reasonable steps to destroy or permanently de-identify it. However, we may retain client records for at least seven years, as required by law.

Access to and Correction of Personal Information

You may request access to the Personal Information we hold about you, subject to certain exceptions. If you wish to access or update your Personal Information, please contact us in writing.

We do not charge a fee for access requests, but we may charge an administrative fee for providing copies of your Personal Information. For security reasons, we may require proof of identity before releasing any information.

Maintaining the Quality of Your Personal Information

We aim to ensure your Personal Information is accurate, complete, and up to date. If you believe any of the information we hold is incorrect or outdated, please notify us as soon as possible so we can make necessary updates.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we handle your Personal Information.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints regarding this Privacy Policy, please contact us at:

Pup Ruckus
Email: hello@pupruckus
Phone: 0422141366

We take privacy concerns seriously and will respond to any complaints promptly and fairly.